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Return Policy - Chefsqualitycookware.com.au

Refund Policy

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Hassle-free Returns within 30 days of delivery. We want you to shop with confidence. If you are not happy with your purchase you can return it for a full refund or replacement. This policy governs all purchases of physical goods from chefsqualitycookware.com.com. If you would like to return a product for a refund please contact us at:

info@chefsqualitycookware.com.au  

When you contact us for a refund or return, please send your original receipt (emailed to you after purchase) as proof of purchase.

Damaged Goods

We strive to provide the best quality products, in perfect condition. However, in some rare events items get damaged in transit. If your goods are damaged during shipping we will work to correct the issue. Please contact us at info@chefsqualitycookware.com.au for a replacement.

You've Changed Your Mind

If you decide you no longer want your product, you can return it within 30 days of delivery. We will ask you for proof of purchase and verify that you return the item in its original packaging and condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately, we cannot provide a return without proof of purchase or on items returned more than 30 days after delivery.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at info@chefsqualitycookware.com.au


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at info@chefsqualtiycookware.com.au


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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